Privacy Policy

Sohoj Post helps small businesses in Bangladesh manage their Facebook Page, Instagram, WhatsApp Business and TikTok accounts. This policy explains what we collect and how we use it.

What we collect

• Your account details: name, email address, language.
• Your business details that you enter: business name, category, website, phone, address and description.
• Accounts you connect: Facebook Page, Instagram professional account, WhatsApp Business number and TikTok account names, IDs and access tokens. Tokens are stored encrypted.
• Content you create or schedule: posts, captions, reels (videos).
• Customer messages and comments sent to your connected accounts, including photos customers send about a complaint, so you can read and answer them.

How we use it

• To publish the posts and videos you approve, at the time you choose.
• To show you comments and messages, detect complaints and scam links, and send the replies you or your team approve.
• To let our AI assistant draft captions and replies, and ask customers for details about a complaint (if you turn this on). AI text is processed by our AI provider only to produce the answer.

We use only the official APIs of Meta (Facebook, Instagram, WhatsApp) and TikTok. We do not sell your data or your customers' data, and we do not use it for advertising.

Sharing

We share data only with the services needed to run Sohoj Post: hosting and database (Supabase), the AI provider, email delivery (if you use it), and the platforms you connect, when you ask us to post or reply.

Keeping and deleting data

Data is kept while your workspace exists. Disconnecting an account deletes its stored token. To delete your account and all workspace data, see Data deletion or email kausarcontact@gmail.com.

Security

Access tokens are encrypted, every workspace's data is isolated, and only owners and admins can connect accounts or answer complaints.

Contact

Questions: kausarcontact@gmail.com